Last updated: 26 October 2026
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your use of shop.encom.africa (the “Website”) and any purchase of products or services from Encom Digital Ltd, Business Registration Number BN-55S9R73Z (“Encom Digital”, “we”, “us”, “our”).
1.2. Encom Digital sells computers, phones, printers, networking equipment, security systems, power backup, Starlink equipment, POS systems and related ICT products and services to customers in Kenya, and to customers outside Kenya on request.
1.3. By using the Website or placing an order with us, online, by phone, by WhatsApp or in store, you accept these Terms. If you do not agree, please do not use the Website or place an order.
1.4. If you act for a business or organisation, you confirm you have authority to bind it to these Terms.
2. Eligibility and accounts
2.1. You must be at least 18 years old to place an order.
2.2. If you create an account, you must give accurate information and keep your login details confidential. You are responsible for activity on your account. Tell us immediately at sales@encom.africa if you suspect unauthorised use.
2.3. We may suspend or close an account where these Terms are breached. Orders already paid for will be fulfilled or refunded.
3. Products, descriptions and images
3.1. We take reasonable care to describe products accurately. Specifications, features and descriptions come from manufacturers and may change without notice. Please check any feature that is essential to you before ordering.
3.2. Product images are for illustration. Colours, packaging and accessories may differ slightly from what is shown.
3.3. Products are sourced through authorised distributor channels and sold as genuine.
3.4. You are responsible for making sure a product is compatible with your equipment, software and intended use. We are happy to advise before you buy.
3.5. Brand names, logos and trademarks shown on the Website belong to their owners. Their use does not imply endorsement by those owners.
4. Prices and VAT
4.1. Prices may change without prior notice. The price that applies is the one confirmed on your order, quotation or invoice.
4.2. Prices are shown in Kenya Shillings (KES) and exclude VAT. VAT at the applicable rate is added at checkout and shown before you pay.
4.3. Delivery, installation and other service charges are not included in product prices unless stated, and are confirmed with you before they are charged.
4.4. Offers and discounted prices are valid while stock lasts and for the period stated, if any.
4.5. If a product is listed at an incorrect price, we will contact you before processing the order. You may proceed at the correct price or cancel for a full refund. We are not obliged to supply products at a price that is clearly an error.
5. Availability and orders
5.1. All products are subject to availability. Showing a product on the Website does not guarantee that it is in stock.
5.2. An order is an offer to buy. A contract is formed only when we confirm your order. We may decline or limit any order, including where stock is unavailable, pricing is incorrect or we suspect fraud.
5.3. If we cannot supply all or part of an order after you have paid, we will offer an alternative or refund the amount paid for the items we cannot supply.
5.4. For business orders, a purchase order (LPO) is accepted when we confirm it in writing. Quotations are valid for the period stated on them.
6. Payment
6.1. We accept payment by M-Pesa PayBill (business number 400200, account number 11 69 295) and by bank transfer to the account shown on our invoice in the name of Encom Digital Ltd. Other methods may be offered at checkout.
6.2. We will never ask you to pay into a personal number or a different account. Payments made to any other account are not payments to Encom Digital.
6.3. Full payment, or an agreed deposit for project orders, is required before dispatch or installation unless we agree otherwise in writing. Ownership of products passes to you once payment is received in full.
7. Delivery, collection and shipping outside Kenya
7.1. We deliver across Kenya through third-party couriers. Delivery fees vary by courier, size, weight and location, and are confirmed before dispatch. You will receive a delivery receipt from the courier.
7.2. Delivery times are estimates. We are not responsible for delays caused by couriers, weather, road conditions or other events outside our control, but we will help you follow up.
7.3. Risk in the products passes to you when they are delivered to you or your nominated recipient, or when you collect them.
7.4. Please inspect your order on delivery. Report damage or missing items within 24 hours, with photos where possible.
7.5. You may collect orders from our store at Rehema House, C-Suite, 4th Floor, Standard Street, Nairobi. Please bring your order number and identification.
7.6. For shipments outside Kenya, import duties, taxes, customs charges and any delays caused by customs are the responsibility of the buyer.
8. Returns and refunds
8.1. Returns are handled under our Refund and Returns Policy, which forms part of these Terms. Return windows vary by product.
8.2. Products returned unopened with their seal intact and all original packaging may be refunded in full within the applicable return window.
8.3. A product whose factory seal has been broken can no longer be sold as new. Where an opened product that is not faulty is accepted for return, the refund may be reduced to reflect its loss in value. We will confirm the amount before you decide.
8.4. Refunds are paid by M-Pesa or bank transfer.
9. Warranty
9.1. Products come with the manufacturer’s warranty where the manufacturer offers one. Warranty length and terms depend on the product and manufacturer. Encom Digital does not give any additional warranty unless stated in writing.
9.2. We handle warranty claims on your behalf with the manufacturer or its authorised service centre. Proof of purchase and the product serial number are required.
9.3. Warranties do not cover physical or liquid damage, power surges, misuse, accidents, unauthorised repairs or modifications, software issues, consumables or normal wear.
9.4. A faulty product covered by warranty may be returned within its warranty period for assessment and repair, replacement or refund according to the warranty terms.
10. Installation, repairs and services
10.1. Installation and repair services are quoted separately and scheduled with you. You must give our technicians safe access to the site and the information they need.
10.2. Back up your data. You are responsible for backing up all data before handing over a device or allowing work on your systems. We are not liable for loss of data, software or settings.
10.3. Software and licences supplied with products are subject to the licence terms of their publishers.
11. Reviews and content you submit
11.1. Reviews and other content you submit must be honest, lawful and must not infringe anyone’s rights.
11.2. You allow us to publish content you submit on the Website and our marketing channels. We may edit or remove content at our discretion, including content we believe is fake or misleading.
12. Use of the Website
12.1. You must not misuse the Website, including by attempting to hack, overload, scrape or interfere with it, or by using it for unlawful or fraudulent purposes.
12.2. Information on the Website, including guides and articles, is general information and not professional advice. Links to other websites are provided for convenience and we are not responsible for their content.
12.3. We do not guarantee that the Website will be available at all times or free of errors.
13. Limitation of liability
13.1. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud, and nothing affects your statutory rights as a consumer under the Consumer Protection Act, 2012 and other Kenyan law.
13.2. Subject to clause 13.1, our total liability in connection with any order is limited to the amount you paid for that order.
13.3. We are not liable for indirect or consequential losses, including loss of profit, revenue, business, data or goodwill.
14. Events outside our control
14.1. We are not responsible for delay or failure to perform caused by events outside our reasonable control, including supplier or courier failures, power or network outages, strikes, civil unrest, government action, natural events or pandemics. We will tell you as soon as possible and do what we reasonably can to limit the impact.
15. Privacy
15.1. We handle personal information as described in our Privacy Policy and Cookie Policy, in line with the Kenya Data Protection Act, 2019.
16. Changes to these Terms
16.1. We may update these Terms from time to time. The version on the Website when you place an order applies to that order.
17. Disputes, governing law and general
17.1. If you have a complaint, please contact us first. We will try to resolve it within 14 days.
17.2. These Terms are governed by the laws of Kenya. Disputes that cannot be resolved by discussion are subject to the jurisdiction of the courts of Kenya.
17.3. If any part of these Terms is found invalid, the rest remains in effect. Our failure to enforce a term is not a waiver of it.
18. Company details
Encom Digital Ltd, Business Registration Number BN-55S9R73Z.
Rehema House, C-Suite, 4th Floor, Standard Street, Nairobi.
Phone and WhatsApp: +254 714 962 072
Email: sales@encom.africa
Visit: Rehema House, C-Suite, 4th Floor, Standard Street, Nairobi