Last updated: 26 October 2026
Introduction
Encom Digital is committed to protecting your privacy. This Cookie Policy explains how we use cookies and similar technologies on our website located at https://shop.encom.africa/. When you first visit, we ask for your choice. Necessary cookies are always on because the store cannot work without them. Analytics and advertising cookies are only set if you choose Accept all, and you can change your choice at any time.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website remember your actions and preferences (such as login details and language) over a period of time, so you don’t have to keep re-entering them whenever you return to the site or browse from one page to another.
Types of Cookies We Use
1. Essential Cookies
These cookies are necessary for the proper functioning of our Site. They enable core functionalities such as security, network management, and accessibility. Without these cookies, certain services cannot be provided.
Examples:
- Authentication cookies to keep you logged in.
- Security cookies to detect and prevent fraudulent activities.
2. Performance Cookies
Performance cookies collect information about how visitors use our Site, such as which pages are visited most often and if they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Site works.
Examples:
- Google Analytics cookies to track and report website traffic.
- Session cookies that monitor site performance.
3. Functionality Cookies
Functionality cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
Examples:
- Language preference cookies.
- Cookies that remember your shopping cart contents.
4. Targeting/Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.
Examples:
- Cookies from advertising partners like Google Ads.
- Retargeting cookies that display ads based on your previous interactions with our Site.
How We Use Cookies
We use cookies to:
- Enhance User Experience: Remember your preferences and settings to provide a more personalized experience.
- Analyze Site Usage: Understand how users interact with our Site to improve its functionality and performance.
- Facilitate Marketing: Deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
- Ensure Security: Protect our Site and users from fraudulent activities and unauthorized access.
Cookies We Set on This Site
The table below lists the cookies used on shop.encom.africa. Analytics and advertising cookies wait for your consent: if you choose Necessary only in our banner, they are not set. We handle this information in line with the Kenya Data Protection Act, 2019.
| Cookie | What it does | Type | Expires |
|---|---|---|---|
encom_consent | Remembers the cookie choice you made in our banner. | Necessary | 6 months |
encom_tips | Remembers which feature tips (for example the product filter tip) you have already seen, so each tip shows only once. It holds no personal information. | Functional | 12 months |
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | Keep your cart and checkout working. | Necessary | Session to 2 days |
wordpress_logged_in_*, wordpress_sec_* | Keep you signed in to your account. | Necessary | Session or 14 days |
sbjs_* | Record how you reached the store, for example from a search engine or a link, so we can see which channels lead to orders. | Store operation | Session to 6 months |
_ga, _ga_* | Google Analytics: counts visits and shows us how the site is used. | Analytics, only after Accept all | 2 years |
_gcl_au | Google Ads: measures how well our ads work. | Advertising, only after Accept all | 3 months |
_fbp | Meta Pixel: measures and improves our Facebook and Instagram ads. | Advertising, only after Accept all | 3 months |
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site, deliver advertisements on and through the Site, and so on. These third-party services may collect information about your online activities over time and across different websites when you use our Site.
Examples of Third-Party Cookies We Use:
- Google Analytics: For tracking and reporting website traffic.
- Facebook Pixel: For advertising and retargeting purposes.
- Payment Processors: To facilitate secure transactions.
How to Manage Cookies
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain types of cookies may impact your experience on our Site and limit some functionalities. You can also change your cookie settings on this site at any time.
Managing Cookies in Popular Browsers:
- Google Chrome: Manage Cookies in Chrome
- Mozilla Firefox: Manage Cookies in Firefox
- Safari: Manage Cookies in Safari
- Microsoft Edge: Manage Cookies in Edge
Your Choices
- Consent Withdrawal: You can change or withdraw your consent at any time from Cookie settings. Choosing Necessary only stops analytics and advertising cookies from being set. You can also delete cookies already stored in your browser settings.
- Cookie Preferences: Some browsers offer the option to manage your cookie preferences, including blocking third-party cookies or deleting existing cookies.
Changes to This Cookie Policy
We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our use of cookies.
Contact Us
If you have any questions or concerns about our Cookie Policy or our use of cookies, please contact us at:
Phone: +254 714 962 072
Email: sales@encom.africa
Address: Rehema House, C-Suite, 4th Floor, Standard Street, Nairobi